Terms of Use

Fliis Trade UAB, registry code 302991474, address Saltoniškių g. 9, 08015, Vilnius (hereinafter: NordBaby or Fliis Trade) is the administrator of a web-based online store (www.nordbaby.com; hereafter referred to as the Online Store).

All users of the Online Store are subject to the terms of use below.

1.1. The E-shop Nordbaby is an online store created and operated by Fliis Trade, where Fliis Trade sells consumer goods (hereinafter: Products) to the users of the Online Store (hereinafter: Customer).

1.2. E-shop customer service: The online store's helpline is +370 620 83049 (open on weekdays from 9 am to 5 pm) and email e-mail eshop@nordbaby.com.
Customer support is closed on public holidays.

2.1. The Terms of Use apply to the purchase of Products from the Online Store and govern the legal relations, that arise between the Seller and the Customers.

2.2. The Customer agrees with the provisions of the Terms of Use when submitting an order.

2.3. The Seller has the right to independently change and supplement the Terms of Use. Changes to the Terms of Use will be notified to the Customer, on the website NordBaby.com. Transactions are subject to the prices and conditions applicable at the time of the transaction.

3.1. The pictures of the Products depicted in the Online Store are for illustrative purposes only and may vary slightly from the actual appearance of the Product.

3.2. Product prices in the Online Store are in euros and include VAT.

3.3. Transportation fee (if any) is listed separately before paying for the Order. If your order amount is 75€ or more, the transport across Estonia, Latvia, and Lithuania is free.
If your order amount is 300€ or more, the transport across other countries is FREE. (the list of countries is on the shopping cart page)

3.4. The Seller has the right to change the prices of the Products offered. Prices applicable to the Customer are the prices published in the Online Store at the time of making the Order, except in cases where the Product's price was published due to a technical error or malfunction. If the goods are accompanied by a transport fee, it will be displayed to the buyer when the order is placed.

3.5. If the Product is to be replaced during finalization (in accordance with clause 4.9 of the Terms of Use) and the price of the substitute product is lower than the price of the Product ordered by the Customer, the difference between the price of the Product and the replacement product that is ordered, will be refunded to the Customer's bank account within 14 business days by the Seller. In case the price of the replacement product is higher than the price charged by the Customer, the Customer is obliged to make an additional payment in the relevant part.

3.6. Product prices and discounts may differ from Seller's retail range of goods, prices, and discounts.

3.7. The Seller has the right to withdraw from the concluded purchase and sale agreement, if the goods indicated in the Agreement are out of stock, as well as the Contract is concluded by a person, who does not have the right to finalize the Agreement in accordance with this Regulation.

3.8. Products displayed in the e-shop are usually in stock/available in retail stores. The availability of these Products is not guaranteed, as it may be misguided due to possible technical problems with the programs.

4.1. In order to make a purchase, an Order must be submitted by the Customer in the Online Store environment.

4.2. The Customer can submit Orders in the Online Store as a registered regular customer (hereinafter: NordBaby account) by logging in or as a visitor.
To register a NordBaby account, the Customer must fill in the corresponding registration application and agree to the Terms of Use.

4.3. To submit an Order, the suitable Products must be added to the cart and the "Confirm order" button must be clicked.

4.4. Upon submitting the Order, the Customer must choose a delivery method and, if necessary, enter the delivery address. In addition, you need to enter the phone number, e-mail and Customer name.

4.5. The Seller is not responsible for any damage or any other consequences arising from incorrect data provided by the Customer during the execution of the Order.

4.6. The Customer shall pay for the entire Order in the payment environments provided by the Seller. The Customer shall check before payment, that the Products, quantities, and prices reflected in the Order, correspond to their actual request.

4.7. Upon receiving the order the Seller sends an automatic e-mail to the Customer with an Order confirmation. If the confirmed Order contains errors (unwanted goods, quantities, etc.), the Customer is required to immediately contact the Sellers Customer Service at +370 620 83049 or by e-mail eshop@nordbaby.com.

4.8. The Seller will begin to complete the Order after the Customer has paid for the entire Order.

4.9. In the event that the Seller is unable to deliver the ordered Product in the desired quantity upon completion of the Order, the Seller has the right to replace the missing Product by consensus with the Customer.

4.10. If the Seller is not able to replace the Product or if the Customer refuses to accept the replacement upon receipt of the Order and returns the Product, the cost of the missing Product shall be refunded to the Customer's bank account within 14 working days since the return of the Product to the Seller.

4.11. The Seller has the right to waive the execution of the Order, by notifying the Customer thereof by e-mail with the reason for cancellation. In case the Seller waives the Order from execution, the cost of the Order shall be returned to the Customer within 14 business days from the date of delivery indicated in the Order.

5.1. Amounts refunded on the basis of clauses 3.5, 4.10 and 4.11 shall be credited to the Customer's designated bank account. All amounts refunded, paid or owed by the Seller to the Customer, will be credited to the Customer's bank account.

5.2. The Seller does not refund international delivery transport cost.

6.1. Orders can be paid for by using the payment methods indicated in the Online Store environment. A service fee may be added to the cost of the Order in accordance with the agreement concluded between the Customer and the issuer of the bankcard or credit card.

6.1.1. Swedbank - the client can pay using Swedbank bank link. To confirm order client is directed to Swedbank page to complete the payment. After payment, the client needs to click "Back to Merchant" button.

6.1.2. Credit card - the client can pay using Mastercard or Visa credit card. To confirm order client must insert credit card information.

6.1.3. Pay with bank links - client can pay using bank links provided by Paysera. After confirming order client is directed to Paysera page to finish order. After payment client needs to push "Back to merchant" button.
6.2. All returns made by the Seller to the Customer shall be made to the account specified by the Customer.

6.3. The Customer's order and invoice shall be canceled if the Customer has not paid the advance within 7 days after the invoice has been issued.

7.1. Delivery of the order takes place only in the ways described in the Online Store.

7.2. The Customer shall be obliged to verify the accuracy of the contact details before submitting the order, in order to avoid delays and misunderstandings in the delivery of the Products. The Seller shall not be liable for any delays or misunderstandings in the delivery of the Products if the delay or misunderstanding is due to inaccurate or incorrect information provided by the Customer on the formal order form.

7.3. Products will be delivered to the specified address. The courier will contact the Customer using the telephone number that the Customer provided to the Seller.

7.4. The risk of damage to or loss of products is transferred to the Customer upon receipt of the Order.

7.5. Upon delivery of the Order, the Customer undertakes to immediately check the conformity and completeness of the delivered Products. In the case of unconformity, you must contact the Seller by sending a relevant letter to e-mail address: eshop@nordbaby.com or by phone: +370 620 83049.

7.6. Delivery time of order will depend on the products locality and availability. Maximum delivery time on an available product is 1-14 days.
The Seller obliges the goods to be delivered to the customer within the deadlines indicated in the product information. These deadlines do not apply if the Seller does not have the necessary products in the warehouse and the Customer is informed of the absence of the ordered goods.
The Customer is also aware that in exceptional cases (in cases of force majeure) the delivery of the goods may be delayed.

7.7. From the delivery of the order to the courier company, the courier company is responsible for delivering the parcel. At the moment of delivery, the Customer is obliged to review the condition of the shipment with the Seller or his authorized representative. If the Client signs a signature on the invoice (delivery note), receipt of the shipment or another delivery document, it is regarded that the parcel is in the proper condition.

6.8. The Customer can choose between various delivery methods for the Product. The delivery of the Product depends on the postal service chosen by the Customer.

8.1. A Customer, if they are a consumer, has the right to withdraw from the Agreement (to decline the Products) within 14 calendar days upon receipt of the Products, by sending an application for withdrawal from the agreement at the email address eshop@nordbaby.com. Customer returns are accepted only with a refund application. In the application, the Customer must indicate the invoice number and the Product name he/she wishes to return.
You can download return document here.

8.2. Returnable Products must be delivered directly to the Seller or sent by courier or via parcel terminals. Costs related to the return of Products of a sound condition are paid by the Customer. In the event of the return of the wrongly delivered product and/or a defective product, the Seller undertakes to take back such product and to displace it with an equivalently suitable product. If the Seller does not have a suitable product for replacement, the Seller shall return the money paid for the goods to the Customer as soon as possible but not later than within 14 working days.

8.3. The Customer has the right to withdraw from the Agreement (to return the Products) only if the Products are unused, undamaged, unbroken, in their original packaging and they have all the original labels attached.

8.4. In case of deterioration of the condition of the object to be returned, the Customer shall be liable for the decrease in value caused by the use of the Product only if, he or she has used the item in other ways than necessary to verify the nature, characteristics, and editing of the item. In order to ascertain the nature, characteristics, and functioning of an object, the Client should handle and use the item only as he would normally be allowed to do in a shop. In the event that the Customer has used, damaged or broken the returned Goods, the Seller has the right to refuse to accept the Products.

8.5. If the Customer has withdrawn from the agreement and returned the Products in their proper state, Fliis Trade shall return the cost of the Products to the Customer together with the delivery fee for the returned Products within 14 days from the acceptance of the Products.

8.6. The Customer can return the Order to any store belonging to the Seller. The customer service representatives of these stores will forward the Returns to the E-Shop, where the Product exchange or return process will be carried out. Returns will reach the E-Shop within 5 business days. The E-Shop will send a confirmation to the Customer's e-mail regarding receipt of the return. Returning to the store has no fee.

8.7. It is not possible to choose a substitute product from a retail store, nor is it refundable. The process of changing or returning the products is carried through the Seller's E-shop.

8.8. Unused Product can only be replaced by another size/color of the same product.

8.9. In case of returning the order, the Seller shall return to the Customer the entire amount received under the Contract, including the order delivery cost paid by the Customer. If the Order is partially returned and the order is accompanied by delivery costs, the Seller may return the delivery cost in proportion to the number of returned products.

9.1. In the event of the nonconformity of the Product with the contractual clause, the Customer has the right to exercise the legal remedies provided by law.

9.2. The Seller is not liable for any nonconformity of the Product with the agreement, arising from the Customer's actions and/or omissions, including the non-purposeful use of the Product or inadequate storage (non-observance of the storage conditions).

9.3. In case of nonconformity or defects of the Product, the Customer undertakes to inform the Seller immediately, but not later than within 2 months after the occurrence of the error, by sending the Customers contact details, the exact description of the problem and the purchase receipt number to the e-mail address eshop@nordbaby.com. If it becomes evident that the product is defective, stop using the product immediately.

9.4. The complaint can be submitted by e-mail to eshop@nordbaby.com or at Fliis Trade, Saltoniškių str. 9, 08105, Vilnius. Complaints must include the name and contact details of the Customer, the date of submission of the complaint, the discovered deficiency of the product, and the substance of the claim, and must be submitted together with proof of purchase.

9.5 If the Customer does not accept the solution offered by Fliis Trade for resolving the complaint, the Customer, if they are a consumer, may contact the Estonian Consumer Protection Board and the attached Consumer Disputes Committee, which is competent to settle disputes arising from contracts between consumers and traders if the parties have not been able to settle their disputes by agreement.

9.6. The products sold are subject to a two-year term for filing complaints as provided for in § 218 (2) of the Law of Obligations Act.

9.7. All complaints will be reviewed and the Customer will be contacted as soon as possible, but not later than within 14 days of receipt of the complaint.

9.8. The Seller shall not be liable for any damage resulting from the unintended use of the ordered products, as well as for delivery delays if caused by circumstances beyond the Seller's control and/or due to force majeure.

9.9. The Seller shall not indemnify the Customer for expenses incurred in the event of nonconformity or defects of the Product and shall not be liable for any defects caused by the non-intended use of the Product, incl. as a result of non-compliance with the maintenance instructions, the value of the product has decreased due to natural wear and tear caused by normal use, and there is no proof of purchase.

10.1. The Seller and the Customer are liable to each other in respect to damage caused to the other party by breaching the Terms of Use in the cases and to the extent provided for in the legislation of the Republic of Estonia.

10.2. The Customer is responsible for the correctness of the information submitted in the Online Store registration form or when placing an Order. If the Customer submits incomplete or incorrect data, the Seller is not liable for such consequences and has the right to demand compensation from the Customer for the resulting damage.

10.3. The Customer is responsible for the safe use of the password necessary for logging into the Online Store environment and undertakes to ensure that their password is not held by third parties (including members of minor family members).

10.4. In the event that the Customer suspects that his or her login details are in the possession of a third party, the Customer undertakes to inform the Seller about this and immediately change the password.

11.1. The Customer gives the Seller a clear and informed consent to the processing of their personal data.

11.2. Data communication between the Customer and the banks and the card payment center is encrypted, which ensures the security of the Customer's personal data and bank data. Payment is made outside the Online Store environment, in a secure payment environment of the respective bank or service provider. The Online Store does not have access to the Customer's bank data and credit card information.

11.3. The Seller processes the Customer's personal data in accordance with the requirements established in the Personal Data Protection Act.

11.4. The personal data being processed are data that is requested from the Customer upon registration of the account and/or upon formalization of the Order (given name, surname, address, telephone number, e-mail address, account number, shopping cart content and shopping history).

11.5. Fliis Trade processes the Customer's personal information for the execution of orders (including for transmission of messages related to the order), for the payment of products, delivery of products, and preparation of personal offers.

11.6. The processor responsible for the Customer’s personal data is Fliis Trade UAB, with registry code 302991474, address Saltoniškių str. 9, 08015, Vilnius.

11.7. The Seller does not transmit the Customer's personal information to third parties except for:

11.7.1. Courier service provider to the extent necessary for the delivery of the Products to the Customer or for the consumption of the service;

11.7.2. Suppliers of the Products included in the Order (Customer’s name, address and telephone number) to fulfill the Order and provide customer service.

11.8. In the cases provided for in clauses 11.5.1 and 11.5.2, the Customer's personal data are processed solely for the purpose of fulfilling the Order, and authorized processors ensure the same level of protection of personal data as the Seller.

11.9. The Customer has the right at any time to review his or her personal data and to require the correction or deletion of such data unless otherwise provided by law.

11.10. If the Customer has expressed interest in receiving the Sellers newsletters and/or personal offers, the Customer has the right to cancel them by sending a respective notification to the Seller at eshop@nordbaby.com or by clicking on the relevant link shown on each offer.

11.11. Merchant is responsible for processing personal data. Merchant will forward necessary personal information for processing payment to authorized processor Maksekeskus AS.

11.12. We hold your data indefinitely or until Customer requests collected data deletion.